It's very simple! Because we've been in your shoes! We've been there.
At the end of each and every project, during the phase of hand-over and while looking at our updated "Check-List"s as well as "Not-To-Do-List"s we always wish to implement what we've learnt from this last project in the next one.
Our "Not-To-Do"s get richer and standard "Check-List"s improve. Every point on these lists come from a challenge, few days of tough time, overnight works and sometimes even embarrassments.
Being in the position of Client Representative in numerous Turn-Key projects has set a certain level of expectations as far as the design outcomes are concerned. We've always been faced with lack of accuracy and sometimes even lack of understanding between clients, design consultants and the contractors. Another valuable thing we learnt was that sometimes even the client's expectation is different from what he or she really needs.
Therefore, you don't need to waste your time trying to make us understood. All we seek is to see you lean back and receive what you need.